Privacy Policy

StackMail ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and email address
• Billing information and payment details
• Company name and business information
• Phone number (optional)
• Account credentials
• Communication preferences

Automatically Collected Information

When you use our Services, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Usage data and analytics
• Cookies and similar tracking technologies

Email Data

To provide our email infrastructure services, we may process:

• Email metadata (sender, recipient, timestamps)
• Delivery status and bounce information
• Domain and DNS configuration data
• Integration credentials (encrypted)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send billing information
• Send service-related communications and updates
• Respond to your inquiries and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our Services (payment processors, hosting providers, analytics services)
• Third-Party Integrations: When you connect to Google Workspace, Microsoft 365, or email sequencing platforms
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@stackmail.io.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information and improve our Services. For more information, please see our Cookie Policy.

9. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@stackmail.io
Address: Perelman Services Private Limited, Maharashtra, India